- Appoint and develop the people the organisation/teams needs and just those they like or get on with.
- Develop a culture of respect and trust allowing people to make mistakes without fear of penalty.
- Expect the organisation to be a learning one which self-evaluates and acts responsibly.
- Are seen and known by their team.
- Accept counsel from their team and make decisions in a timely manner.
- Communicate regularly and clearly in order to avoid ambiguity and rumour.
- Are willing to change decisions or a course of action when evidence suggests it is appropriate to do so.
- Let their team get on with it.
- Deflect any influences that may damage the team and core activity in any way.
- Ensure the capacity of the team is never exceeded.
- Adopt or suitably modify only those practices and initiatives that support the team and core activity.
